On this page, we aim to provide answers to everyday questions that arise regarding our service and our products – please contact us if you have a query which is not answered below.How will my purchase arrive?
Most items sent by us will come directly from our main office in Leicestershire and will be sent either in a wrapped box or bag by First Class Recorded delivery. However, many of our products are made to order and may come individually from offices located within other parts of the UK. Whilst we endeavour to make sure all your purchase arrive together, this is not always possible but please be assured that they will all arrive.
I have only been charged part of my total order, why not all of it?
This applies only to orders placed by telephone or through the post – we only charge a customers card once an item is dispatched so if items are posted individually then these are charged on the date of dispatch. All internet orders are charged on the date of the order.
I want to leave instructions for my parcel to be left somewhere as I may not be at home when it is delivered, can I do this?
All our deliveries are made through Royal Mail within the UK by a recorded service, either First Class Recorded or Special Delivery which require a signature on delivery. Unfortunately, this precludes any special instructions being given such as ‘leave in the outhouse’ as this would be open to abuse and loss of the product.
Do I have to wash my kaftan/nightdress or have it dry cleaned?
Most of our cotton kaftans can be washed using cool settings, please refer to the care instructions that come with the garment. We would advise that silk and silk/velvet kaftans are dry cleaned.
Can I reclaim my VAT?
If you have had your order delivered outside the UK (e.g. to the Channel Islands or outside the EU) and require a VAT refund - please let us know by emailing us at firstname.lastname@example.org - we will be happy to refund your VAT.