Terms and Conditions

Any use by you of our website is conditional on your acceptance of these Terms and our Privacy statement. We may change these Terms without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and the Privacy statement.

Our Privacy Policy is available here and information relating to Cookies is found here.

This website is owned and operated by Tuttabankem, a partnership based at Loddington Hall, Loddington, Leicester LE7 9XE.

Contract for Sale

The advertising of products on this site is an ‘invitation to treat’. You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and Tuttabankem, so prices and stock availability won’t be contractually confirmed until you receive the ‘confirmation of dispatch’ email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, the ‘order confirmation’ email that is sent out once you have placed an order is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.

These terms and conditions cannot be varied except by changes made by Tuttabankem on the site, which we may make from time to time. In particular, nothing said by any representative of Tuttabankem will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.


There may be specific exclusions relating to individual items or restrictions on certain items dependent on the country of export.


All online orders will be charged in British Pounds Sterling (£/GBP) (or converted to your local currency from GBP) and include Value Added Tax at the current rate (applicable only in the UK), but exclude postage and packaging. Prices quoted on the website are indicative only and are subject to change. 

Please note that for deliveries outside the UK - no taxes are charged on your purchase. Your order may be subject to import fees and taxes that will be charged by your local authority.

Errors & Omissions

While every care is taken to ensure that all information on this website is correct, there may still be errors or omissions. If you find an error or omission please let us know by emailing info@tuttabankem.com and we will correct it as soon as possible after verification. 
We strive to represent our products as accurately as possible, but the colour of the item you receive may differ slightly from the colour in our photography. 

We apologise for any inconvenience that may be caused, but we cannot always offer the exact described product at the specified price, if errors and/or omissions are present. In the event of human error or malfunction in the technology, the prices on the site do not commit us to sale. 

Receipt of Order

Tuttabankem must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and stock is checked, Tuttabankem will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. In exceptional circumstances, if we are not able to fulfill an order we have accepted, your credit card will be re-funded with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

Tuttabankem reserves the right to refuse to supply any person for whatever reason.


Vouchers are not valid against sale items or accessories.

Vouchers are one use only and are only valid to the date displayed on them. They can not be used in conjunction with any other voucher/offer.


Tuttabankem makes every effort to keep the site up-to-date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Tuttabankem’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Tuttabankem to the customer, together with any postage costs incurred. Tuttabankem shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

Links to other websites 

We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, Tuttabankem cannot accept any liability in respect of the use of these websites.

Third party rights 

Only you and Tuttabankem shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Copyright & Other Rights

The website and all text, images, information, photographs contained within it, are owned by or licensed to Tuttabankem. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of Tuttabankem. All intellectual property rights in our designs are and remain the property of Tuttabankem. Any infringements will be taken seriously.

The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have the express written permission of Tuttabankem.

Legal Governance

This website, its contents and any contracts arising out of it are governed by English law. By entering into a contract both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.